irongrove Terms of Service

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Welcome to irongrove. These Terms of Service ("Terms") set out the rules that apply when you visit or use the irongrove website, mobile platform, products, and customer support services. By browsing our platform or placing an order, you confirm your acceptance of these Terms.

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1. Acceptance of Terms

When you access or use any service offered by irongrove, you confirm that you have reviewed and understood these Terms and consent to be bound by them, together with every law and regulation that applies to you. Should you disagree with any portion of these Terms, you may not use our website or services.

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2. Use of Website & Account Responsibilities

• Eligibility: To place orders on this website, you must be at least 18 years old or have reached the legal age of majority where you reside.
• Prohibited Conduct: You agree to use our platform only for lawful, personal purposes and never for commercial activity. You must not:
  • Participate in fraudulent behavior or submit false orders;
  • Deploy automated bots, scrapers, or similar tools to harvest product information or pricing without authorization;
  • Try to breach site security, data infrastructure, or other users' accounts;
  • Resell irongrove products for commercial gain without our express written permission.
• Account Security: You bear responsibility for keeping your account credentials confidential and for every activity that takes place under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional facts, allergen warnings, and prices. Even so, typographical mistakes or inventory discrepancies can occasionally arise.
• Price & Order Corrections: Where a clear pricing or typographical mistake occurs, irongrove may correct the error and adjust or cancel any affected orders before they are dispatched, returning any amount already charged to you in full.
• Perishable Goods: Fresh or perishable items may naturally show slight differences in weight, appearance, or ripeness. Allergen details are supplied for reference only; customers with severe allergies should carefully review the labels on product packaging.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on product availability and order verification. We may cap order quantities or decline orders that we suspect involve fraud or a breach of these Terms.
• Payment Processing: All payments travel through SSL/TLS encryption and are handled by payment gateways that comply with PCI-DSS standards. Payment in full is required before an order is dispatched.
• Order Modifications & Cancellations: To cancel or change an order, contact [email protected] within 1 hour of placing it. After an order has entered dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which form part of these Terms by reference:

• Shipping & Delivery: Our Shipping Policy sets out all shipping fees, delivery estimates, and processing times.
• Returns & Refunds: Our Return & Refund Policy governs returns, return eligibility, damage claims, and refund processing timelines.

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6. Intellectual Property

Every piece of original content on irongrove's platform — including text, graphical designs, logos, software, product branding, and trade names — belongs exclusively to irongrove and is safeguarded by international copyright, trademark, and intellectual property laws. Reproduction or distribution without authorization is strictly prohibited.

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7. Limitation of Liability

To the fullest extent allowed by applicable law, irongrove will not be liable for indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. For any claim connected to a transaction, our maximum aggregate liability will not exceed the total amount you paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and construed under the laws of the State of Delaware, United States, without regard to conflict of law principles. Any dispute or claim connected to these Terms or your purchase should first be brought to irongrove's support team for informal resolution.

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9. Changes to These Terms

irongrove may update or revise these Terms at any time. When material changes are made, we will announce them by publishing the revised terms on our website. If you continue using our website or services after an update takes effect, you accept the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: irongrove
• Customer Support Email: [email protected]
• Customer Support Phone: 12313921237
• Physical Business Address: 2363 LEISURE LN, TRAVERSE CITY, MI 49686, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST